Software Engineering Intern
Delivered Root Cause Analyzer, a full-stack macOS AI application surfacing ticketing insights.
- Achieved 80% top-10 accuracy on 10K+ change tickets, cutting manual triage from about four hours to under 30 minutes.
- Developed the end-to-end SwiftUI, Combine, Foundation, and SwiftData experience from initial research through internal deployment.
- Boosted prediction precision by 15% via Stash API pull-request analysis across the top 10–50 root-cause candidates.
- Shipped Code Fix Analysis recommendations that suggest remediation strategies for approved root causes.
- Implemented hybrid local/API caching to keep historical investigations instantly accessible for cross-functional teams.
- Built React, PostgreSQL, and Flask dashboards charting bug classes and change volumes for the Communications App organization.
- Automated build telemetry ingestion with Kubernetes jobs that tap internal build tracking APIs.